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FAQ
FAQ 2017-04-27T12:41:21+00:00

General Info

What Is GoBike?
GoBike, working in collaboration with the Motorcycle Association of Thailand, is Bangkok’s solution to saving time and making life easy. With reliable motorcycle taxi drivers all over the city, GoBike helps you get where you want to quickly and affordable. We can be your transport, instant courier and more with just a quick tap on our app.
Why Should I Use GoBike?
● Get anywhere in Bangkok on time and safely.
● Fastest door-to-door service.
● Track your GoBike driver’s location for exact arrival.
● Transparent pricing. No haggling or bargaining.
● Pre-approved drivers that are legally registered with the Motorcycle Association of Thailand and Ministry of Transport that you can trust.
What are the services of GoBike?
GoBike mobile application authorised motorcycle taxi drivers do pick-ups and delivery of passengers and parcels quickly and safely.
Which area is GoBike available in?
Coverage is throughout Bangkok area only.
How can I use GoBike service?
GoBike is available for free and you can download our app through https://www.gobike.asia/get

Fares

Why fares are not exact as shown in the application?
The price will be exactly as shown. Otherwise, let us know at support@gobike.asia
Is there any extra fee other than riding fee?
There will be no service fee charged.
Consumer will only pay the legal regulated fare.

Promotion

What is the referral code?
Please use the referral code to share with your friends and you may win prizes
How do I request for a ride?
First, sign up for a GoBike account using our GoBike mobile app. Once you log in, you can easily key in your drop-off location and select “Book Biker”. Our system will locate a GoBike driver closest to your pick-up point and will send you a notification along with your motorcycle taxi driver’s details and picture.
Can I cancel my request?
Yes, you can cancel the request.
However, to avoid fraudulent activity, we will terminate your account if you cancel too frequently.
Can I make a reservation?
No. you cannot make a reservation at this moment.
Can I request more than 1 biker at a time?
No, only one GoBike account can be used to request for one biker at a time.
Will the biker confirm the ride with me after the request is sent?
The biker may call you if he wishes to confirm your pick-up location. You can add in details about your location in the “Notes to biker” box or you may call the biker after the request has been sent.
How can I locate my biker?
You can track your biker's location on our GoBike app and get an estimated arrival time.
What should I do if the biker doesn’t arrive upon request?
Cancel the task in GoBike app or email us at
support@gobike.asia
How does Go Messenger work?
  1. Download GoBike for Customer.
  2. Select Go Messenger icon.
  3. Enter pick-up and drop-off locations.
After the fare is displayed on the next screen, select payment either at pick-up location or at the destination
Why should I use Go Messenger? What are its benefits?
Use Go Messenger to deliver your packages or documents right from your door-step. Our bikers will ensure fast and reliable delivery. Pricing will be distance-based and you will get a receipt for every transaction.
What area does Go Messenger service cover?
Our coverage is within the Bangkok metropolitan area only.
Is there a minimum number of parcels to use this service?
No, Go Messenger will provide the delivery service even for one parcel.
What is the limit on the parcel's size and weight?
Packages are limited to eight (8) kilograms and should not be greater than 30x30x40 centimetres.
How does Go Messenger calculate the fare?
The fare starts at 50 Baht and thereafter a distance charge of xxx per kilometre. You can check the fare by choosing a pick-up and drop-off location in our App.
Do I need to contact the biker after the task is assigned?
The biker may call you if he wishes to confirm your pick-up location. You can add in details about your location in the “Notes to biker” box or you may call the biker after the request has been sent. You can also track your biker's location on our GoBike app and get an estimated arrival time.
How to Use Go Mart?
  1. Select Go Mart
  2. Set your destination for delivery
  3. Select and pick your items, key-in amount in Shopping List box (Not Exceeding THB 500/Receipt)
  4. Check fare and select Book Now
  5. We will contact you to confirm your shopping list and the total amount to pay
  6. Sit back and relax; your order will arrive at your doorstep soon!
Is My Area Covered by Go Mart Service?
The Go Mart service covers the Silom and Sathorn area as marked below.
We shall announce more area of coverage soon once we’ve deployed more Go Mart Bikers and expand our presence in new areas.

Hours of Operation – When is the availability of Go Mart?
The Go Mart service is available DAILY from 10:00am to 6:00pm, with customer support readily available from 9.00am till 9.00pm, reachable at 02-105 4454
Where would Go Mart pick up my shopping list?
Go Mart will pick up your shopping list from the nearest available FamilyMart convenience stores in and around Silom and Sathorn area, and delivered right to your doorstep.
What is the fare like?
Our rates start at THB 50, and will increase by distance. 
You can check for the *rates before you proceed with your delivery bookings. 
*Fare does not include the shopping list price.
How would I know how (the total amount) much to pay for my purchase?
Our friendly GoBike staffs will contact you through your registered phone number to confirm your shopping list order and amount to pay before delivery commences.
Should you have any more questions on how to use the GoBike App and the Go Mart service that weren’t addressed above, kindly contact us via Customer Support at 02-105 4454 or drop us an email at support@gobike.asia and we’ll be happy to help you.
If you have a question about how to use GoBike that wasn’t addressed above, let us know and we’ll be happy to help.
Email us: support@gobike.asia

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