FAQ 2017-04-27T12:41:21+00:00

General Info

What Is GoBike?
GoBike, working in collaboration with the Motorcycle Association of Thailand, is Bangkok’s solution to saving time and making life easy. With reliable motorcycle taxi drivers all over the city, GoBike helps you get where you want to quickly and affordable. We can be your transport, instant courier and more with just a quick tap on our app.
Why Should I Use GoBike?
● Get anywhere in Bangkok on time and safely.
● Fastest door-to-door service.
● Track your GoBike driver’s location for exact arrival.
● Transparent pricing. No haggling or bargaining.
● Pre-approved drivers that are legally registered with the Motorcycle Association of Thailand and Ministry of Transport that you can trust.
What are the services of GoBike?
GoBike mobile application authorised motorcycle taxi drivers do pick-ups and delivery of passengers and parcels quickly and safely.
Which area is GoBike available in?
Coverage is throughout Bangkok area only.
How can I use GoBike service?
GoBike is available for free and you can download our app through https://www.gobike.asia/get

Fares

Why fares are not exact as shown in the application?
The price will be exactly as shown. Otherwise, let us know at support@gobike.asia
Is there any extra fee other than riding fee?
There will be no service fee charged.
Consumer will only pay the legal regulated fare.

Promotion

What is the referral code?
Please use the referral code to share with your friends and you may win prizes
How do I request for a ride?
First, sign up for a GoBike account using our GoBike mobile app. Once you log in, you can easily key in your drop-off location and select “Book Biker”. Our system will locate a GoBike driver closest to your pick-up point and will send you a notification along with your motorcycle taxi driver’s details and picture.
Can I cancel my request?
Yes, you can cancel the request.
However, to avoid fraudulent activity, we will terminate your account if you cancel too frequently.
Can I make a reservation?
No. you cannot make a reservation at this moment.
Can I request more than 1 biker at a time?
No, only one GoBike account can be used to request for one biker at a time.
Will the biker confirm the ride with me after the request is sent?
The biker may call you if he wishes to confirm your pick-up location. You can add in details about your location in the “Notes to biker” box or you may call the biker after the request has been sent.
How can I locate my biker?
You can track your biker's location on our GoBike app and get an estimated arrival time.
What should I do if the biker doesn’t arrive upon request?
Cancel the task in GoBike app or email us at
support@gobike.asia
How does Go Ride calculate the fare?
The fare starts at 25 Baht and thereafter a distance charge of xxx per kilometre. You can check the fare by choosing a pick-up and drop-off location in our App.

 

Go Ride fare rate
Distance Rate
0 - 1.99 km. 25 THB
2 - 5.99 km. 10 THB / km.
6 - 8.99 km. 15 THB / km.
9 km. >> 20 THB / km.

 

How does Go Messenger work?
  1. Download GoBike for Customer.
  2. Select Go Messenger icon.
  3. Enter pick-up and drop-off locations.
After the fare is displayed on the next screen, select payment either at pick-up location or at the destination
Why should I use Go Messenger? What are its benefits?
Use Go Messenger to deliver your packages or documents right from your door-step. Our bikers will ensure fast and reliable delivery. Pricing will be distance-based and you will get a receipt for every transaction.
What area does Go Messenger service cover?
Our coverage is within the Bangkok metropolitan area only.
Is there a minimum number of parcels to use this service?
No, Go Messenger will provide the delivery service even for one parcel.
What is the limit on the parcel's size and weight?
Packages are limited to eight (8) kilograms and should not be greater than 30x30x40 centimetres.
How does Go Messenger calculate the fare?
The fare starts at 25 Baht and thereafter a distance charge of xxx per kilometre. You can check the fare by choosing a pick-up and drop-off location in our App.

 

Go Messenger Fare rate
Distance Rate
0 - 0.99 km. 50 THB
1 - 14.99 km. 9 THB / km.
15 km. >> 15 THB / km.
Do I need to contact the biker after the task is assigned?
The biker may call you if he wishes to confirm your pick-up location. You can add in details about your location in the “Notes to biker” box or you may call the biker after the request has been sent. You can also track your biker's location on our GoBike app and get an estimated arrival time.
Is there have an insurance for Go Messenger ?

Yes, we have an insurance limit ( THB 2,000 ) for your parcels or Documents

 

How to Use Go Mart?
  1. Select Go Mart
  2. Set your destination for delivery
  3. Select your products from Go Mart catalog (Not Exceeding THB 500/Receipt)
  4. Review fare and select Book Now
  5. We will contact you to confirm your shopping list and the total amount to pay
  6. Sit back and relax; we will deliver the product at your doorstep
What Time is Go Mart Available?
The Go Mart service is available 24 Hours in Bangkok area only.
Where will Go Mart pick up my shopping list?
Go Mart will pick up your shopping list from FamilyMart convenience stores in Bangkok area
What is Go Mart Service Fee Rate?
Go Mart fee rate start at THB 50, and will increase by distance. 
You can review the fee before you confirm your order. 
*Fee does not include the shopping list price.
How will I know how much to pay?
In the checkout page you can review all the fee and shopping list. Our biker will contact you through your registered phone number to confirm your shopping list total payment before delivery commences.
How many items can I order?
You can order your desired volumes as long as the amount of items does not exceed THB 1,000.

 

How do I use discount promomtion?
There are two ways to apply a coupon:
  • By entering the promo code.
  • By selecting an existing promotion from you notification.
By entering promo code
1. If you have a promo code ( for example, you might have received it in notification or advertising ) enter the promo code in the " promo code " field

 

 

 

By selecting an existing promotion from you notification
1.If you want to see your promotion, click Notifications in top left menu

 

 

 

2.If you have promo code in your notifications, you will able yo see them.
3.When you choose the promo code you want, Click apply.

 

 

 

 

What payment methods are available on Go Mart ?
For now, we accept only cash.
If you have a question about how to use GoBike that wasn’t addressed above, let us know and we’ll be happy to help.
Email us: support@gobike.asia

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